Returns

Returns information here.

What is the returns process?

Returns information here.

Do you provide a compliant form for my statutory right to cancel?

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you have the right to cancel this contract within 14 days without giving any reason. We do provide a form for this and we discuss your statutory right to cancel in our published Terms & Conditions.

However, like many online stores, we have created our own returns procedure using a Return Merchant Authorisation (RMA) process. RMA is more automated, easier for both you, the customer, and us, the retailer, as well as being more transparent.

If you would prefer, you may use the model cancellation form , following the guidance provided in our Terms & Conditions.